Frequently Asked Questions
Questions about the Standard (free) account:
- Is the free account really for free?
Yes. With this free (Standard) account you will always get access to all the Lessons in all (future) levels.
- How can I delete my account?
Go to Contact in the menu and send us a request to delete your account. Make sure to include the name and email address you use for this account.
For your safety, after receiving your request, we will first send a message to given email address to confirm it is actually yours.
After confirmation, we will delete your account as soon as possible.
Questions about upgrading/the Premium account:
- How can I pay to get access to the Exercises?
Payments are accepted through payment platforms PayPal and Stripe. PayPal and especially Stripe provide many different payment methods, including Apple Pay, Alipay, iDEAL and credit cards.
Choose your preferred payment method.
- With a Premium account, will I also get access to all Exercises in future levels?
You will become a lifetime Premium member of only the level(s) you have made a payment for. When you make a payment, it will always be clearly stated for which level(s) it is.
- Is it possible to get a refund?
Yes. You may request a refund through our contact form. For more information please refer to PayPal's or Stripe's refund policy.
- How do the levels in this course compare to CEFR levels?
To keep things simple, one could argue that Basic I and near-future levels Basic II & III could be compared to level A1 & A2. There are
plans to have a final level, which is Intermediate I and that one could be compared to B1.
- When will the next level become available?
Right now, level Basic II (500+ words) is under development. It is uncertain when it goes live. But we are working hard to make it available as soon as we can.
- Can I make suggestions or report errors?
Yes. Go to Contact in the menu and send us your suggestions or found errors. Improvements are always welcome. Thank you.